Question 1

How much does OnlineOrderPro cost compared with third-party delivery apps?

Accepted Answer

OnlineOrderPro is not free. We charge just 99¢ per direct online order, compared with third-party delivery apps that may charge up to 30% commission on each order. For example, on a $40 order, a 30% commission would be $12, while the OnlineOrderPro ordering fee is just $0.99. That means more revenue stays with your restaurant. Third-party commission rates vary by provider and plan; delivery, payment processing, and optional service fees may apply separately.

Question 2

Is OnlineOrderPro a certified YourMenu partner in the OKC Metro Area?

Accepted Answer

Yes. OnlineOrderPro is a Certified YourMenu Partner serving restaurants across the Oklahoma City Metro Area. Our approach is simple: 99¢ per direct online order, real people and real support to help your restaurant get set up and keep orders flowing.

Question 3

What is the delivery fee, and who pays it?

Accepted Answer

Delivery is $7.00 for orders within a 5-mile radius, plus $1.00 per additional mile beyond 5 miles. The delivery fee is passed along to the customer, not paid by the restaurant. Your OnlineOrderPro direct-order fee remains just 99¢ per order.

Question 4

Who picks up and delivers the food?

Accepted Answer

Delivery drivers pick up the prepared food from your restaurant, just as drivers do with major third-party delivery apps. The customer pays the delivery fee: $7.00 within 5 miles and an additional $1.00 per mile outside that radius.

Question 5

Do I keep my customers' contact information for my loyalty program?

Accepted Answer

Yes. With your direct online ordering channel, your restaurant keeps access to the customer contact information collected through orders, helping you strengthen relationships and work with your existing loyalty program. Marketing communications should follow applicable consent and privacy requirements.

Question 6

Do I need additional kitchen equipment to receive orders?

Accepted Answer

No additional equipment is needed when your current compatible print station is connected. Orders go directly to your existing printer in the kitchen and/or at the counter, making them part of your normal restaurant workflow. We confirm compatibility during setup.

Question 7

Does OnlineOrderPro integrate with my existing POS system?

Accepted Answer

Yes! We integrate with industry-leading POS systems Clover, Toast, and Square as an approved developer app. Don't have one of those systems? We can build an integration using your existing POS system's API for $50.00 per month, subject to API access and compatibility.

Question 8

How long does it take to set up?

Accepted Answer

You can launch your OnlineOrderPro ordering system within 1 business day! Simply sign up, add your menu items, and embed our widget on your website or use our Facebook smart links. For our Turn Key Solution, we handle everything and can have you live within 48 hours.

Question 9

Do I need my own website?

Accepted Answer

No! You can start taking orders immediately through Facebook smart links without a website. If you want a website, we offer a one-time $99 Website Builder with mobile-optimized, SEO-friendly templates that require no coding skills. Or continue using just Facebook - it's up to you.

Question 10

What's the difference between OnlineOrderPro and delivery apps like UberEats?

Accepted Answer

The biggest difference is the ordering fee: OnlineOrderPro charges just 99¢ per direct order instead of the percentage-based commissions third-party delivery apps may charge, which can reach 30% depending on the plan. Your restaurant also keeps access to customer contact information collected through its direct orders for use with your existing loyalty program, subject to applicable privacy and marketing consent requirements. Delivery is charged to the customer separately.

Question 11

Can customers pay online with credit cards?

Accepted Answer

Yes! Our optional Online Payment Service ($29/month) connects directly with your payment gateway so customers can pay online. Payments go straight to your account - we never touch your money. You can also accept cash on delivery if you prefer.

Question 12

Do you provide a mobile app for my restaurant?

Accepted Answer

A branded mobile app is available as an optional add-on to our Turn Key Solution. Contact us for the current package details.

Question 13

What is the Turn Key Solution?

Accepted Answer

Our Turn Key Solution is a complete done-for-you service where we manage everything: menu setup with photos and descriptions, daily specials management, loyalty marketing, review management, social media, and all technology. It's perfect for restaurant owners who want to focus on cooking while we handle the digital side. The ROI is compelling compared to paying 20-30% commission to 3rd-party apps on every order.

Question 14

Is there a contract or can I cancel anytime?

Accepted Answer

OnlineOrderPro direct ordering costs 99¢ per order. Ask our team about any contract terms or cancellation conditions that apply to optional services.

Question 15

How does the table reservation system work?

Accepted Answer

Our table booking system lets customers reserve tables directly through your website or Facebook page. You set your availability, table capacity, and booking rules. It's self-serve for customers but gives you full control. This reduces no-shows and helps you manage capacity better, especially during peak hours.

Question 16

What is the loyalty program?

Accepted Answer

Your restaurant keeps access to customer contact information collected through direct orders, so you can continue using your existing loyalty program and build repeat business. Use customer information in line with consent and privacy requirements.

Question 17

Do you offer training and support?

Accepted Answer

Absolutely! We provide full training on all features. Our US-based support team is available by phone (833.800.3285) and email (info@onlineorderpro.app). With our Turn Key Solution, we handle everything so training isn't even necessary - we manage it all for you.

Question 18

What areas do you serve?

Accepted Answer

We serve all restaurants within 200 miles of downtown Oklahoma City, covering the entire state of Oklahoma. We work with restaurants of all sizes - from single locations to multi-location chains. Contact us to confirm we serve your area!

Question 19

Can I use OnlineOrderPro if I'm already on UberEats or DoorDash?

Accepted Answer

Absolutely. You can keep your DoorDash and Uber Eats listings and offer direct ordering alongside them. Your OnlineOrderPro fee is just 99¢ per direct order, rather than a percentage-based third-party marketplace commission. Customers pay the applicable delivery fee.

Question 20

How do I get paid for orders?

Accepted Answer

With cash orders, customers pay on delivery. With our Online Payment Service, credit card payments are deposited directly into your bank account through your payment gateway - typically next business day. We never hold your money. You maintain complete control of your funds.

Question 21

What if I need help with marketing?

Accepted Answer

OnlineOrderPro helps your restaurant retain access to contact information from direct orders for your existing loyalty program. For full-service marketing or social media management, ask about our Turn Key Solution and visit SocialFly at https://socialflyus.com/.

Question 22

You're just a reseller right?

Accepted Answer

If I were just a reseller, I'd hand you a link and walk away. What we provide is a fully managed service — setup, integration, optimization, support, and ongoing improvements — so you don't have to touch the technical side of your business. Most restaurant owners don't have the time or expertise to configure these systems correctly. We do it for them, locally, with real support and real accountability. That's the value.

Question 23

Can't I just do it myself?

Accepted Answer

You could do it yourself. But most restaurants prefer to focus on cooking and customers — not integrations and tech support.

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